Passenger Information

Manhattan Car Hire will require all relevant and reasonable information when booking. Additional requirements should be identified on the booking confirmation. Where amendments to any aspect of the booking are requested subsequent to 'Booking Confirmation' being issued, every effort will be made to accommodate requirements although no guarantees can be made.

 

Operating Hours

Manhattan Car Hire operates 24 hours per day, 363 days per year. Bookings for bank holidays will require 5 days notice. All bookings are subject to vehicle and driver availability.

 

Fixed Rate Period of Hire

Fixed rate hire shall commence from time and location of pick-up and complete upon arrival at destination.

 

Special Rates for Day or Half Day Hire

Half day rates are up to 5 hours from time of collection. A fee of £60 per hour, or part thereof, will be charged in the event of the hire period over-running.

Full day rates of £60 per hour apply to hire in excess of 5 hours up to a maximum of 10 hours (over-running fees will apply, see above)

Other durations of hire, in excess of 12 hours, can be agreed on an individual basis.

 

Insurance

Manhattan Car Hire offers comprehensive public liability cover to all passengers whilst using our services. We recommended you take out your own travel insurance to cover all other eventualities.

 

Licensing

Manhattan Car Hire operates under the licencing regulations of South Somerset District Council (SSDC). Each vehicle is inspected, tested and licensed by SSDC.

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Force Majeure

Manhattan Car Hire will not be liable for any loss or delay caused as a result of the following: strike action, industrial disputes, riots, political unrest, hostilities, war, or the threat of war, terrorism, fire, flood, technical/weather problems with airlines or ferry operators, weather conditions or any other event beyond our control.

 

Disclaimer

Manhattan Car Hire does not accept responsibility for injury, sickness or death of account holder, or passengers, except where such death, injury or sickness is caused by an employee of Manhattan Car Hire.

 

Payment

Payment can be made by cash (in person) or by Credit or Debit card. All major Credit and Debit cards are accepted. 

There will be a surcharge of £11.50 for customers using either American Express / Amex.

Customer not present: There will be a £10.00 surcharge for card transactions over the phone.

(Unfortunately, we do not accept cheques)

 

Waiting times

First 15 minutes free, after the first 15 minutes if the waiting time has not been negotiated at the time of booking there will be a charge of £0.65 per minute there after.

 

Cancellations

All deposits are non-refundable in the event of a cancellation.

 

Additional Payments

Parking, toll or hotel charges (if necessary) will be added to clients invoice at time of booking. Additional collections and drop-offs, not on original booking, will be charged on an individual basis.

 

Return Journeys

All return journeys must be paid in full at time of initial drop-off.

 

Corporate Clients, (30 Day Accounts)

30 days after date of invoice your account will become overdue which means a service charge of 10% will be added on day 31 and every week thereafter on a rolling total basis, unless terms are otherwise agreed in writing before contract commences.

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Inappropriate Behaviour

Any member of the party acting in an antisocial manner, causing unwarranted distraction to the driver, or generally causing concerns regarding safety, will be asked to leave the vehicle and seek alternative transport to their destination. No refund will be offered in these circumstances.

 

Vehicle Presentation

Any damage or soiling caused by the client or a member of their party will incur payments for repair/cleaning, including loss of revenue whilst the vehicle undergoes any necessary work. Please note Manhattan Car Hire carry out a strict no smoking policy in our vehicles. However additional time can be added to the journey for smoking breaks, but advance notice must be given at time of booking.

 

Price Match Guarantee 

To take advantage of our price match guarantee we will require written proof on headed note paper of the other companies quote, which must contain matching details for a like for like service.

 

Special Offers

A 10% Discount will be given to the original proposer off their next Airport / Seaport transfer when they recommended our services and the new customer has made a confirmed return booking to either Airport / Seaport transfers.

 

Amendments to Terms & Conditions

Manhattan Car Hire reserves the right to amend these Terms and Conditions at any time.

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